Strong together: A successful year developing QM systems
Round one of the CHE’s Developing and Implementing QM systems at Higher Education Institutions year programme has ended successfully with a workshop in Berlin. A total of 15 participants from universities and universities of applied sciences have been planning and implementing projects together for the previous 12 months. Three experts boasting many years’ experience in developing QM systems at HEIs supported the participants in their work. One key aspect of the programme was peer learning, i.e. the universities learned from each other under the guidance and supervision of the experts. Commenting on the success of the peer learning approach, one participant said: “I received a lot of suggestions from the exchange of information, ideas and experience at the workshop and I have been motivated to continue working on the implementation of the QM system despite the difficulties that arise. Thank you!”
Taking part in the workshops were quality managers from five universities (Darmstadt, Duisburg-Essen, Lüneburg, Regensburg and Rostock) as well as from the Fachhochschule Köln, the Fachhochschule für öffentliche Verwaltung [public administration] NRW, the Fachhochschule Bonn-Rhein-Sieg, the Hochschule Harz, the Hochschule für Technik, Wirtschaft und Kultur (HTWK) Leipzig, the Hochschule Offenburg, the Hamburger Fernhochschule, the Technische Hochschule Mittelhessen (until recently the Fachhochschule Gießen-Friedberg), the Zentralstelle für Fernstudien an Fachhochschulen [central agency for distance learning at universities of applied sciences] in Koblenz and the art-orientated Merz Akademie in Stuttgart.
The projects can be divided into two categories: one group of participants, which comprised mainly representatives from the universities of applied sciences, tackled the subject of the design and implementation of QM systems with a focus on process management. However, a different approach was suitable for universities, one that focused on the existing evaluation culture and can be summed up with the heading Institutional Evaluation. The university quality managers therefore focused on this procedure. The starting points for the projects were as varied as the models pursued. Some projects started by drawing up an overall concept while others planned steps within existing concepts, e.g. establishing monitoring systems or reviving the data graveyard. Throughout the year, the three experts provided the quality managers with individual support on how to plan and implement projects as well as specialist advice if necessary. The exchange of information, ideas and experience within the year group took place in four workshops as well as via a homepage created specially for the project.
Round two of the Developing and Implementing QM systems at HEIs year group will start in September 2011.